Returns & Refunds

We hope you love your CHOCOstudio flowers. If something isn’t quite right, you can withdraw from an eligible online purchase within 14 days of receiving your order.

14-Day Right of Withdrawal

For eligible items, please notify us within 14 days of delivery if you would like to withdraw from your purchase.

After notifying us, please return the item within 14 days.

Items should be returned in their original condition and packaging. You may inspect the product as you would in a physical store. We may deduct an amount from the refund if the item has been handled beyond what is necessary to assess its nature and condition.

Items That Cannot Be Returned

The right of withdrawal does not apply to products made to your specifications or clearly personalised, including custom bouquets and personalised commissions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Please pack your return securely and use a tracked shipping method where possible.

Refunds

Once we receive your return, or receive proof that it has been sent back, we will process the refund to your original payment method.

Eligible refunds include the original standard delivery cost. Additional costs for upgraded or express delivery are not refundable.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible with your order number and photos.

We will work with you to arrange an appropriate solution. Return costs for faulty or incorrect items are covered by CHOCOstudio.

Need Help?

Questions about a return?

Contact us at contact@chocostudio.nl and include your order number so we can assist you quickly.